Refund and cancellation policy

This policy applies to paid engagements with Neuron Tempohub Co., Ltd. for warehouse and fulfillment operational reporting work described on this site. It does not cover third-party software licenses or products we do not sell.

Eligibility

Refunds are considered when we cancel an engagement, when a deposit is paid and we cannot provide the agreed visit window, or when a written agreement expressly allows a cooling-off period. Change of mind after on-site work has started is handled as a partial refund at most.

Timeframe

Refund requests should be emailed to info@neuron-tempohub.click within 14 days of the event giving rise to the request (for example our cancellation notice or your withdrawal before the visit).

Full or partial refunds

• Full refund of amounts paid if we cancel before any on-site day and no substitute date is acceptable.
• Partial refund if you cancel more than 7 days before a scheduled visit: we retain up to 40% of the engagement fee for preparation already completed, and refund the remainder of sums received.
• Limited refund if you cancel within 7 days of the visit or after work has started: fees for completed stages (intake, drafts delivered, coaching sessions held) are non-refundable; unused later stages may be refunded proportionally.

Non-refundable items

• Completed coaching sessions and delivered weekly briefs
• Travel costs already incurred with your written approval
• Monthly retainer fees for a month whose pack has already been delivered

Deposits, no-shows, and rescheduling

Deposits reserve analyst dates. If your site denies access on the agreed day without 48 hours’ notice (a no-show), the deposit is forfeited. Rescheduling with at least 7 days’ notice is usually allowed once without penalty, subject to availability.

Work already started and materials

Draft scorecards, findings memos, and templates delivered under the engagement remain billable for the stage completed. We do not sell physical goods; printed packs prepared for a visit are treated as part of that stage’s fee.

Refund process and timing

Email info@neuron-tempohub.click with your engagement reference, reason, and payment details used. We confirm eligibility within 5 business days. Approved refunds are returned by the original payment method within 14 business days where the provider allows; otherwise by Thai bank transfer.

Cancellations by us

If illness, safety closures, or force majeure prevent delivery, we offer a new date or a full refund of sums paid for undelivered work.

Contact for refund requests

info@neuron-tempohub.click · 026820350 · Street: 537/189 Soi 37 Sathupradit Khwang Khet; City: Yan Nawa; State/province/area: Bangkok; Zip code: 10120; Country calling code: +66; Country: Thailand

Last updated: 1 March 2026